Quality and Certifications

Our Quality Policy

At Next Lab Italy, a strong quality culture is a fundamental pillar. We believe that the optimal functioning of our laboratory can only be achieved through the commitment of everyone working in and for the laboratory. This makes it possible to achieve continuous organisational improvement and, in the long term, reduce the costs associated with poor quality.

Next Lab Italy is the LABORATORIES division of the international Next Clinics Group. In 2018, the Italian companies Archimed and Microgenomics—both long-established and highly qualified in laboratory diagnostics, specialised respectively in Cytology/Histology and Molecular Genetics—joined the division.

Next Lab Italy considers the Protection of Health to be an essential part of its mission.

Specifically, our Mission is to offer the highest standards of analytical quality by adopting highly accurate, precise, and state-of-the-art technologies and instruments. Combined with the skills and experience of our professionals and collaborators, this ensures an outstanding level of service.

Achieving this objective requires the contribution of everyone, regardless of role or function. Business goals can only be met when everyone works as a team, guided by shared and common values. The founding principle of our Quality Policy is the protection and continuous improvement of service quality standards, aimed at meeting both the expressed and implicit needs of our users.

To ensure these Values and Objectives, our laboratories are authorised and accredited by the Lombardy Region. Furthermore, the Pavia laboratory has adopted a Management System that integrates the requirements of UNI EN ISO 9001 and SIGUcert standards.

In fact, in 2015 the laboratory obtained ISO 9001:2008 certification, later upgraded in March 2018 to ISO 9001:2015 (Certificate No. IT330096). The laboratory also successfully obtained SIGUcert certification, issued by the Italian Society of Human Genetics (Certificate No. IT279562-1).

The Quality Policy is structured to:

• comply with the needs of Clients, organisational goals, and applicable mandatory and voluntary national and EU laws and regulations;
• maintain a strong focus on increasing customer satisfaction, with a commitment to meeting requirements for continuous improvement, through regular monitoring of the achievement of defined objectives, user needs, and any feedback or complaints;
• ensure that all staff adhere to the ethical codes of their respective professions and the organisation itself;
• guarantee full compliance with data protection regulations;
• provide all staff with continuous training relevant to their roles;
• offer a framework for setting and reviewing quality and business objectives.

The Quality Policy is reflected in clearly defined corporate objectives, set at the beginning of each year and broken down by business area, with both qualitative and quantitative evaluation criteria. This process is under continuous development at our organisation.

Both of our laboratories carry out daily performance monitoring through Internal Quality Control (IQC) and take part in External Quality Assessment (EQA) programmes. These include European initiatives such as GenQA and UK NEQAS, as well as regional programmes promoted by the Lombardy Region, ensuring full compliance with our Quality Policy.

Customer Support

The laboratory is highly attentive to the needs of its clients, whose feedback is considered essential to improving the quality of the services provided.

Both laboratory and back-office staff are always available to assist clients with any enquiries regarding report turnaround times, material transport procedures, required documentation, or possible complaints.

For any comments, requests, or complaints, please write to specialisti@nextlab.it – our staff will be happy to respond to all your questions.